Privacy Policy

1. Commitment to Personal Data Protection

Krayonics™ Telematics Solutions, a brand owned and operated by PRV TECH AND ENTERPRISES ("we", "us", or "our"), is committed to safeguarding your personal privacy in accordance with the Digital Personal Data Protection Act (DPDP Act, 2023) and applicable information technology regulations.

This Privacy Policy explains how we collect, process, store, and protect your personal information when you browse krayonics.com, purchase hardware, request technical service, or lodge support inquiries.

2. Data We Collect (Data Minimization)

We adhere strictly to the principle of data minimization and collect only what is strictly necessary to fulfill your hardware orders, service requests, and technical support:

• Contact Information: Full name, phone number, and email address.
• Installation & Shipping Details: Physical delivery address, site installation location, city, state, and postal code.
• Equipment & Service Preferences: Inquired hardware models (CCTV, GPS trackers, AIS-140 units, Dashcams) and project specifications.
• Order & Transaction Records: Purchase history, invoices, and service dispatch tickets. (Note: We do not store credit card or debit card numbers on our servers).

3. Purpose of Processing

We process your data exclusively for lawful purposes with your explicit consent:

• To provide official quotations, tenders, and technical equipment consultations.
• To process and deliver telematics hardware orders to your registered site.
• To coordinate on-site installation, device activation, and annual maintenance contract (AMC) visits.
• To communicate service dispatch status, tracking codes, and warranty claims.

4. Your Rights Under the DPDP Act 2023

As a data principal, you have the following guaranteed statutory rights:

• Right to Access: You can request a summary of the personal data we hold about you.
• Right to Correction & Erasure: You can request that inaccurate data be updated or that your records be deleted from our marketing communications.
• Right of Grievance Redressal: You can contact our designated Data Protection Officer to resolve any privacy concerns promptly.

5. Cookies & Tracking Technologies

We use essential cookies strictly to maintain user shopping carts, address persistence, and session security. We do not use intrusive third-party cross-site trackers or sell your activity logs to data brokers. You can manage or revoke cookie consent at any time via your browser settings.